Just so you know, our team consisting of purely newbies in the call center industry has just recently been dissolved. Honestly, it was truly heartbreaking considering that I was the one who got the news from our team leader first (right after she PWNED me for having a 0 sale that day). I seriously cried about it (not for the PWNAGE, of course). My teammates, former teammates I mean, witnessed how I awfully looked upon returning to my workstation, not knowing the reason for my tearjerking. Until our new schedule for the following week was sent to their work emails that shone the light about the real deal behind all the crying I did in front of them (so ghey of me -__-).

The transition was, to put it simply, uneasy for most of us especially that we have already established our comfort zone in the team that we used to belong. In fact, I already called my mateys names that you would not imagine I would tag for a human being. We ate together, partied together, went home together just like highschool. But reality bites. Changes in the call center industry is highly inevitable. Too bad, I got hurt by this phenomenon so soon.

Now, along with a close matey from the previous team Joyce, I work with a new pack of high flyers and sales coaches. We were totally intimidated by just seeing these people worked on their selling tools and read confirmation numbers after they submitted their customers’ orders. I myself cannot boast about my diminutive performance for easily getting my nerves on the phone or losing focus whenever people listen to my conversation with my customers. However, putting myself within the pack of people who know more about the do’s and don’ts of telesales would mean more opportunities to learn, and be ridiculed, more.

Kidding.

Ironically, most of the people in our new team are all loud and crazy. Perhaps we are lucky to be placed in a team who are apparently more friendly and more accommodating that the other teams my former mates where designated to. Even other team leaders can attest to that.

But I should not be complacent for having a jolly team leader to look at my past performances and my future flaws. This week, I sold the most number of units in the team (and I was thankful to God for that). The problem is, it didn’t help lift the conversion of the whole team compared to other teams in our shift. I also have a lot of days to prove to myself and to my team leader that I can control my nerves and not overspeak on the phone.

Yes, I would normally lose my senses whenever I encounter unfamiliar scenarios on the phone. Scenarios which were good opportunities for me to sell. Too bad, I was so unfocused that I didn’t ask help from the people around me. Nakapanghihinayang. That is why I always take note of all my panghihinayangs and had them embarked in my head permanently. Hopefully it will turn out good.

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By the way, since I have no more money to spend for a birthday present, I’ll just greet my buddy here a blessed 23rd birthday.

Happy Birthday, Joyce! Para Espanol, marque cinco.